Privacy Policy

What we collect

When you create an account, place an order, or contact our technical sales team, we collect information you provide directly: name, email address, shipping and billing address, phone number, company name, and payment details (processed securely via our payment provider — we never store raw card data).

How we use it

We use your data exclusively to fulfil orders, manage your account, provide calibration and after-sales support, send transactional emails (order confirmations, shipping updates), and improve our catalogue and services. We do not use your data for automated profiling or decisions that produce legal effects.

Lawful basis

Processing is based on contract performance (order fulfilment), legal obligation (tax and export-control records), and — where you have opted in — legitimate interest or consent (marketing communications). You may withdraw consent at any time.

Essential cookies

These are strictly necessary for the site to function — session management, shopping cart state, CSRF protection. They cannot be disabled without breaking core functionality.

Analytics cookies

We use privacy-respecting analytics (no cross-site tracking) to understand how visitors navigate our catalogue, which instrument categories receive the most attention, and where checkout friction occurs. All analytics data is aggregated and anonymised.

Managing cookies

You can configure or disable non-essential cookies at any time via your browser settings or the cookie preference centre accessible in the footer. Note that disabling certain cookies may affect site performance.

Service providers

We share data with a limited set of processors who act on our instructions: payment gateways, logistics and freight partners, cloud infrastructure providers, and customer support tooling. All processors are bound by data processing agreements that meet applicable legal standards.

No data sales

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Period.

Legal disclosures

We may disclose data when required by law, court order, or to protect the rights, property, or safety of [Your Company], our customers, or others — for example in response to export-control regulatory requests applicable to precision instrumentation.

Rights under GDPR

If you are located in the European Economic Area or United Kingdom, you have the right to access, rectify, or erase your personal data; restrict or object to processing; and data portability. You also have the right to lodge a complaint with your local supervisory authority.

Rights under CCPA

California residents have the right to know what personal information we collect and how it is used, to request deletion of their data, to opt out of any sale of personal information (we do not sell data), and to non-discrimination for exercising these rights.

How to exercise your rights

Submit a request via the contact details below or through your account settings. We will respond within 30 days (GDPR) or 45 days (CCPA). We may need to verify your identity before processing the request.

Data controller

[Your Company Name] · [Registered Address] · [Country]

Data Protection Officer

For privacy-related enquiries, requests, or concerns, contact our DPO directly: privacy@[yourcompany].com — we aim to acknowledge all correspondence within 2 business days.

Updates to this policy

We may update this policy periodically to reflect changes in our practices or applicable law. Material changes will be communicated via email or a prominent notice on the site. The effective date at the top of this page reflects the most recent revision.